Terms of service

 

TERMS OF SERVICE – NÜMA LONDON

Last updated: 25/03/2026

Welcome to NÜMA London (“we”, “our”, “us”). These Terms of Service govern your use of our website and any purchases made through our Shopify store.

By accessing our website or purchasing from us, you agree to these Terms.

1. COMPANY DETAILS

Business Name: NÜMA London
Email: info.numa.london@gmail.com
Location: United Kingdom

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You have permission from a legal guardian

3. PRODUCTS (FASHION JEWELLERY DISCLAIMER)

NÜMA London sells fashion jewellery (costume jewellery).

Please note:

  • Items are not made of precious metals unless stated
  • Products may tarnish over time depending on use and care
  • We are not responsible for allergic reactions; customers should check materials before purchase

We recommend:

  • Avoid water, perfumes, and chemicals
  • Store jewellery in a dry place

4. PRODUCT ACCURACY

We aim to display product colours and details as accurately as possible. However, we cannot guarantee exact colour representation across devices.

5. PRICING AND PAYMENT

  • All prices are in GBP (£)
  • Prices include VAT where applicable
  • We reserve the right to change prices at any time

Payments are processed securely via Shopify and its payment providers.

6. ORDER ACCEPTANCE

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer

If your order is cancelled, you will be refunded in full.

7. SHIPPING POLICY

Processing time: [1–3 business days]

Estimated delivery:

  • UK: [2–5 business days]
  • International: [5–15 business days]

Important:

  • Delays may occur due to couriers or customs
  • Customers are responsible for any import duties or taxes

8. RETURNS & RIGHT TO CANCEL (UK COMPLIANCE)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery.

Conditions:

  • Items must be unworn and in original condition
  • Earrings cannot be returned for hygiene reasons (unless faulty)
  • Proof of purchase required

To initiate a return, contact: info.numa.london@gmail.com

Refunds:

  • Issued within 14 days after receiving returned items
  • Original shipping costs are refundable (standard delivery only)
  • Return shipping costs are the customer’s responsibility unless item is faulty

9. FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015, you are entitled to:

  • A repair, replacement, or refund if goods are faulty

You must notify us within:

  • 30 days for full refund eligibility

10. INTELLECTUAL PROPERTY

All content including:

  • Branding
  • Logo
  • Designs
  • Images

is owned by NÜMA London and may not be used without permission.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, NÜMA London shall not be liable for:

  • Indirect or consequential loss
  • Damage resulting from misuse of products

Nothing in these Terms limits your legal rights under UK law.

12. PRIVACY & DATA (UK GDPR)

We process your personal data in accordance with UK GDPR.

Information collected may include:

  • Name
  • Address
  • Email
  • Payment details

For full details, see our Privacy Policy.

13. THIRD-PARTY SERVICES

Our store is hosted by Shopify Inc.

We are not responsible for third-party tools, apps, or services linked to our site.

14. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

15. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

16. CONTACT

Email: info.numa.london@gmail.com
Brand: NÜMA London

End of Terms